RightFax Services will not start after setting TLS 1.2
Posted by Koop on February 6, 2023
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Sunrise off the water in Stratford CT
Posted by Koop on February 5, 2023
Enjoying the view in Stratford
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How To Series: Teams Auto Attendants
Posted by Koop on February 3, 2023
Auto attendants are a crucial aspect of any PBX system for teams, as they handle the first point of contact for incoming calls. Here are some tips to manage auto attendants in Teams PBX, along with steps on how to configure an auto attendant:
Steps to configure an auto attendant in Teams PBX:
Log into the Teams admin center
Click on Voice, then Auto Attendants
Click on the "+" button to create a new auto attendant
Choose the type of auto attendant you want to create, such as a main auto attendant or department auto attendant
Configure the call routing options, such as call forwarding or voice mail
Record a greeting for the auto attendant
Save the changes and test the auto attendant to make sure it's working correctly.
Here are some tips on best practice with auto attendants:
1. Set up a call routing structure: Decide how calls should be routed based on the caller's input and set up the appropriate options in the auto attendant.
2. Customize greetings: Record a professional greeting for the auto attendant to provide a warm welcome to callers.
3. Configure call forwarding: Set up call forwarding rules for different departments or extensions, so calls can be redirected to the right person or team.
4. Create multiple auto attendants: Create separate auto attendants for different departments or branches, if necessary.
5. Monitor call logs: Regularly check call logs to see how many calls are being handled by the auto attendant and which options are being selected most frequently.
6. Update regularly: Keep the auto attendant updated with the latest information and changes in your organization.
7. Test regularly: Regularly test the auto attendant to ensure it is functioning correctly and to identify any areas that need improvement.
By following these tips, you can effectively manage your auto attendants in Teams PBX and provide a seamless and professional experience for your callers.
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Integration Series: RightFax and Salesforce
Posted by Koop on February 2, 2023
The integration between Salesforce and RightFax enables organizations to streamline their fax processes and improve productivity. Here is how the integration works:
- Integration Set-Up: The integration between Salesforce and RightFax requires the installation of a connector, which can be purchased from OpenText or a RightFax reseller. The connector links the two platforms and allows for the transfer of information between them.
- Data Transfer: Once the connector is installed, data can be transferred automatically between Salesforce and RightFax. For example, when a new lead is created in Salesforce, the information can be automatically sent to RightFax and used to create a new fax cover sheet.
- Faxing from Salesforce: With the integration in place, users can send faxes directly from the Salesforce platform. They can select a recipient from the Salesforce database, attach a document, and send the fax without ever leaving the Salesforce platform.
- Fax Receiving: Received faxes can be automatically routed to the appropriate Salesforce records. For example, a fax received from a customer can be automatically associated with the customer’s record in Salesforce.
- Document Management: The integration also enables users to manage fax documents within Salesforce. Faxes can be stored as attachments to Salesforce records, making it easy for users to access and manage fax information.
In conclusion, the integration between Salesforce and RightFax enables organizations to streamline their fax processes and improve productivity by automating the transfer of information between the two platforms, enabling faxing from within Salesforce, automatically routing received faxes to the appropriate records, and managing fax documents within Salesforce.
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RightFax Integration Series: SAP
Posted by Koop on February 2, 2023
RightFax has many integrations built into the product. This series will highlight these integrations. The first integration will be SAP. SAP (Systems, Applications, and Products) is a popular enterprise resource planning (ERP) system used by many organizations to manage their operations. Integrating RightFax, a fax server software, with SAP can bring several benefits to the table. Here are some of the most significant advantages of using RightFax with SAP integration:
- Improved Document Management: RightFax and SAP integration enables organizations to manage all their faxes and documents in a centralized location, making it easier to search, access, and share critical information.
- Automated Workflows: RightFax can automate repetitive and time-consuming tasks, such as sending invoices or purchase orders, freeing up valuable time for other tasks. This can also lead to fewer errors and faster processing times.
- Enhanced Security: RightFax integrates with SAP security protocols, ensuring that sensitive information is transmitted securely and only authorized individuals can access it.
- Increased Efficiency: With RightFax and SAP integration, businesses can streamline their operations and improve their overall efficiency. This is because RightFax enables organizations to automate their faxing processes and eliminates the need for manual intervention.
- Better Customer Service: By integrating RightFax with SAP, organizations can quickly and easily send documents to their customers, improving their overall customer experience and satisfaction.
In conclusion, integrating RightFax with SAP can bring several benefits to organizations, including improved document management, automated workflows, enhanced security, increased efficiency, and better customer service. If your organization is currently using SAP and is looking to improve its document management processes, consider integrating RightFax for maximum efficiency and effectiveness.
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How to series: How to make conference meetings within Teams PBX
Posted by Koop on February 1, 2023
Teams PBX is a powerful communication tool that allows you to make voice and video calls, instant messages, and conduct virtual meetings with ease. One of the most useful features of Teams PBX is the ability to make conference calls. Here’s how you can make a conference call within Teams PBX:
Step 1: Prepare Your Device
Before you start the conference call, make sure that you have the latest version of Teams installed on your device. You’ll also need a microphone, speakers, or a headset to make the call. If you’re using a laptop, make sure that it’s connected to a reliable internet connection.
Step 2: Schedule the Conference Call
You can schedule a conference call in Teams by creating a new meeting. To do this, click on the “Meetings” button on the Teams toolbar, then click on “New Meeting.” Set the date and time for the meeting, and invite the participants you want to join the call.
Step 3: Join the Conference Call
When it’s time for the meeting, open Teams and click on the “Meetings” button. You’ll see a list of all the upcoming meetings you have scheduled. Click on the meeting you want to join, and then click “Join.”
Step 4: Add Participants
Once you’re in the call, you can add participants by clicking on the “Participants” button in the Teams toolbar. You can invite participants by typing their email address or selecting them from the contacts list. Once they join the call, they’ll appear in the Participants list.
Step 5: Conduct the Conference Call
You can conduct the conference call just like any other call in Teams. You can use the microphone to speak and the speakers or headset to listen. Teams also offers the ability to share your screen, making it easy to present slides or other materials.
Step 6: End the Conference Call
When the call is over, you can end the conference call by clicking on the “End Call” button in the Teams toolbar. This will end the call for all participants.
In conclusion, making a conference call within Teams PBX is a simple and straightforward process. By following these steps, you’ll be able to conduct effective virtual meetings with ease.
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HOW TO Series: Forwarding user calls to another number within Teams PBX
Posted by Koop on February 1, 2023
Here is blog posts that I have written in a HOW TO series for Teams PBX.
To forward calls within a PBX system using Teams, you can follow these steps:
- Open the Teams app and sign in to your account.
- Go to the Calls tab and click on the Call Forwarding button.
- Turn on the Call Forwarding toggle switch.
- Select the Forward my calls to option and choose the desired recipient from your Teams contacts.
- If you want to set specific conditions for call forwarding, such as only forwarding calls when you’re unavailable or busy, select the corresponding option.
- Save the changes.
- Test the call forwarding by calling your Teams number from another device.
Note: If you need further assistance, feel free to open a ticket with COMPANY and our voice engineers will assist you further.
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RightFax Workflows: When should I use them?
Posted by Koop on January 31, 2023
Another day, another company written blog post:
The workflow feature within RightFax is used to automate and streamline various fax-related tasks and processes within an organization. Here are some examples of when you might use the workflow feature within RightFax:
- Automated fax routing: RightFax’s workflow feature can be used to route incoming faxes automatically to the appropriate recipient based on specific criteria, such as the sender’s fax number or the content of the fax.
- Electronic signature integration: RightFax can integrate with electronic signature platforms, allowing you to automate the process of obtaining signatures on faxed documents. The workflow feature can be used to trigger the signature request when a fax is received and route the signed document to the next step in the process.
- Fax approval processes: RightFax’s workflow feature can be used to automate the approval process for outgoing faxes, ensuring that only approved faxes are sent out from the organization. The approval process can be triggered when a user submits a fax for approval, and the approved fax can then be automatically sent.
- Fax notifications: RightFax’s workflow feature can be used to automatically send notifications to relevant stakeholders when a fax is received or sent. The notification can include the contents of the fax, the sender or recipient, and other relevant information.
In summary, the workflow feature within RightFax can be used to automate and streamline various fax-related tasks and processes, saving time and increasing efficiency for organizations.
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Why RightFax Remains the Leader in the Fax Market?
Posted by Koop on January 31, 2023
I wrote the following today:
In today’s fast-paced business world, efficient communication is key to success. Fax technology has been a staple of this communication for decades and continues to be a reliable and secure way to transmit information. RightFax has been the leader in this market for many years, and there are several reasons why it remains the top choice for businesses.
- Security: One of the biggest concerns for businesses is the security of sensitive information. RightFax offers a high level of security with encryption and authentication options, ensuring that confidential information stays protected during transmission.
- Integration: RightFax seamlessly integrates with various enterprise applications such as ERP systems, document management systems, and email, making it easy to use and eliminating the need for manual intervention.
- Scalability: RightFax can be easily scaled to accommodate growing businesses, making it a great investment for companies that are looking to expand.
- Reliability: RightFax has a proven track record of reliability and uptime, providing peace of mind for businesses that need to send and receive important information on a daily basis.
- Support: RightFax offers exceptional customer support, providing assistance with installation, training, and maintenance, ensuring that businesses can get the most out of their investment.
In conclusion, RightFax remains the leader in the fax market because of its security, integration, scalability, reliability, and support. Whether you are a small business or a large enterprise, RightFax is the ideal solution for efficient and secure fax communication.
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Using Teams Phone System over Zoom PBX: A Comprehensive Comparison
Posted by Koop on January 31, 2023
Another day, another blog post that I had written for my company.
Using Teams Phone System over Zoom PBX: A Comprehensive Comparison
As remote work becomes more prevalent, the need for effective virtual communication tools has become essential. Both Teams and Zoom offer PBX (Private Branch Exchange) solutions, but there are distinct differences between Teams Phone System and Zoom PBX.
- Integration: Teams Phone System integrates seamlessly with other Microsoft products, such as Exchange and SharePoint, while Zoom PBX requires separate tools to be integrated.
- Advanced Features: Teams Phone System offers advanced call features, such as call forwarding, call transfer, and voicemail, that enhance the call experience, while Zoom PBX has limited advanced features.
- Scalability: Teams Phone System can scale to meet the needs of businesses of all sizes, from small startups to large enterprises, while Zoom PBX may struggle with larger businesses.
- Productivity: Teams Phone System integrates with Teams’ video conferencing and file sharing capabilities, providing a more productive remote work experience, while Zoom PBX requires separate tools for these functions.
- Security: Teams Phone System uses Microsoft’s security protocols, making it a more secure option for businesses compared to Zoom PBX.
- Cost: Teams Phone System is often included in Microsoft 365 plans, making it a cost-effective solution for businesses, while Zoom PBX may require separate licenses. This assumes that the businesses are already using Microsoft 365. For companies using other platforms like google, Zoom may be the cheaper solution.
In conclusion, Teams Phone System provides a comprehensive communication solution that is more integrated, reliable, and secure than Zoom PBX. If you are looking for a virtual communication solution for your business, consider switching to Teams Phone System for a more seamless and productive remote work experience.
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Blog posts about Fax and Voice 