Blog posts about Fax and Voice

Articles I had written for my company

Archive for March, 2023

RightFax: Can I install the exchange connector on Exchange 2019

Posted by Koop on March 3, 2023

On-prem exchange connectors are no longer popular, but I do have a cult following. OpenText made a push to move the integration to use Exchange Web Services which really cut down the amount of Exchange Connectors that I support. With that being said, I have a few solid holdouts. That leads to the following question:

I currently have an exchange 2013 connector and want to upgrade it to 2019. What needs to be done?

First, we need to check the version of RightFax. If you are on a version of RightFax previous to 20.2, guess we are looking down the glass of an RightFax upgrade. So, if you are on 16.2, then you should be upgraging to 21.2 or 22.2 prior to making changes to the Exchange connector.

Second, go ahead and install the Exchange Connector on the 2019 server. You do not need to reboot after installation. You do need to share the RFAXGATE folder for the RightFax server.

Third, configure RightFax to monitor the RFAXGATE directory. Make sure the IN and OUT folders are getting updated for the PULSE.TXT

Forth. Uninstall the 2013 Connector. IMPORTANT STEP. Make sure you reboot the 2013 exchange server after uninstall. Otherwise, Exchange will still route files to the unisntalled connector.

Fifth. Test inbound/outbound mail flow. You should be set!

Posted in FAX, RightFax | Leave a Comment »

Microsoft Teams: Overhead pagers native integration

Posted by Koop on March 2, 2023

I have a client looking to integrate their overhead pager within teams. We reviewed the current paging technology in teams with the Walkie Talkie but it did not provide enough functionality that the client was looking for. In doing research, we ran across a company called Algo. They have an integration with overhead paging but it requires direct routing within Teams. I obviously support this, but they also mentioned reviewing the following microsoft page. I thought that this was odd as I’ve read this page a few times but noticed the following section after they mentioned it:

SIP Gateway overhead paging devices support
SIP Gateway will support overhead paging devices by early 2023, allowing you to use Teams calling functionality on pagers, ringers, and speakers while in noisy environments such as manufacturing plants. We will soon share more details about compatible device models from Algo. Learn more about planning for and configuring SIP Gateway in your organization.

thumbnail image 34 captioned Algo overhead paging devices

https://techcommunity.microsoft.com/t5/microsoft-teams-blog/what-s-new-in-microsoft-teams-microsoft-ignite-2022/ba-p/3614158

This is exactly what we are looking for but the only problem is that Q1 of 2023 is almost over and the integration is still not out. I will share how the direct routing experiance goes, or if we wait until the direct integration is setup. Time will tell.

This is an exciting time for overhead pagers, said virtually no one ever! 🙂

Posted in Teams | Leave a Comment »