Blog posts about Fax and Voice

I was asked today if it was possible to change the IP address of an existing RightFax server because the server was changing data centers. I provided the following information:

“You need to validate if the MAC address of the rightfax server is going to change.  If not, you just need to update the IP address on the SBC and then update the IP address in the brooktrout config tool.  There are two places to update it, and easily visible once you get to that location.

Stop the Doctransport Service

DocTransport -> Brooktrout -> RightFax OEM -> Configure Brooktrout -> Advanced Mode -> Yes -> SIP -> IP Parameters -> From Value (update IP address in this field) -> Contact IPv4 Address (update IP address here) -> Save -> Apply

Start the Doctransport Service

If the MAC address changes, then you would need to re-license the server before doing the above.  Before moving the server, validate that you have activations left on the server.  Then do the following:

Properties of RightFax server Module -> Feature Activation -> Product Licensing Utility -> Activate -> Activate.

At this point, the server is activated and services can be started.”

The most important takeaway here is if the MAC address changes. OpenText has had problems with the activations after they did a data migration late last year or earlier this year. I had already validated that this client was fine with their licenses, so I didn’t need to provide that additional information to him, but it is a very real problem. Otherwise, IP changes are very easy to do especially if the MAC address of the server is to stay the same.

Good luck and happy faxing!