Blog posts about Fax and Voice

I am not sure when it happened, but as I go to renew the licensing within Microsoft 365, we have noticed that several of the teams phone system licenses have changed names and other are being depreciated. My company uses Synnex to process our licensing, and they published this nice nifty little guide.

Most of the licensing that I had ordered was Business Voice w/o calling plan. This was used for Teams Direct Routing. This is now being replaced with Teams Phone Standard license and apparently another license that is a 0 cost item to allow for Audio Conferencing.

Microsoft also changed the resource account licensing to an easier name as well. This is called Teams Resource Account as opposed to Virtual Teams user. This is also a 0 cost line item. You need this license for your autoattendants and Call queues.

I now have the excitement of changing about 1000 licenses from Business Voice to Teams Phone Standard. I am assuming nothing will break by swapping the license, but time will tell. Remember, it takes Teams up to 24 hours to acknowledge a change, and when people lose their licensing, they lose their phone number. I’m fairly sure that programming won’t get wiped away by changing licensing…but time will tell! No update means everything went just fine….I promise!