Blog posts about Fax and Voice

I was having a mental block on today’s blog post, so I thought I would ask Chat GPT what it thought on the Teams Phone System. I asked it what were the 5 main features that stand out over the competition. It provided the following:

1. Call Routing and Transfer: With the Teams Phone System, users can easily route incoming calls to specific individuals or departments within their organization. They can also transfer calls to other team members or external contacts, making it easy to manage call traffic and ensure that customers and partners are connected with the right people.
2. Voicemail: Teams Phone System includes a voicemail feature, which allows users to leave messages for others who are unavailable to take their calls. Users can receive voicemail messages as an email attachment, making it easy to keep track of missed calls and respond to important messages in a timely manner.
3. Call Analytics: Teams Phone System offers powerful analytics tools that allow administrators to track call volumes, monitor call quality, and gain insights into how their teams are using the system. This information can help organizations make data-driven decisions to optimize their communication processes and improve customer service.
4. Auto Attendant: The Auto Attendant feature of Teams Phone System allows organizations to create custom call menus and greetings to route incoming calls to the appropriate departments or individuals. This feature can help to improve customer satisfaction by ensuring that callers are directed to the right people and given the information they need quickly and efficiently.
5. Emergency Calling: Teams Phone System includes an emergency calling feature, which allows users to dial emergency services directly from their Teams client. The system automatically sends the caller’s location to emergency services, ensuring that help can be dispatched quickly and accurately.

Now, I am not very impressed with this list. Any VoIP system can do points 1, 4, and 5. I would even argue that other platforms do these features BETTER than teams. Voicemail within teams is very nice and is a good selling point. The voicemail gets transcribed instantly and you can view the transcription through teams or outlook. As far as advanced call analytics go, I know that Teams logs all that information, but I don’t find clients appetitite to mine that information all too much. So now, lets highlight my list.

1. Voicemail. We agree with the statements above.
2. Integration with other 365 platforms. Seemless integration with Outlook is darn right amazing.
3. Cost. In my experience, Teams Phone System tends to be cheaper if you already have a 365 subscription.
4. Remove the requirement of having physical phones. Granted, you can still have your physical phone, but Teams has moved away from the reliance of a physical handset
5. Mobility. The ability to seamlessly transfer a call from device to device depending on where I am is very powerful.

So, to drill this home, sometimes, the AI is a cool tool, but it is not always right 🙂